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Attend to coverage for absent client-facing representatives regarding basic project management processes.
Coverage for a day only. Should the client-facing rep. be out for more than 1 day the coverage should be taken care of by the TL/DH that he/she is reporting to.
Ownership and accountability to assist the client with his/her request and will be the point of contact.
Touch-base with the clients of those who are out for the day.
Call client to assist with their requests.
Tasks requests and tags the Team Lead/Department Head on the Salesforce task.
Logs project records on Salesforce.
Updates the client (for that day only) and introduce the TL/DH of the client-facing rep he/she is covering for.
Coordinate with the following team leads/department heads for projects that he/she is assisting with (Project Managers, Support Team, Art Directors)
Manage iStock downloads internal online library
Coordinate with the Creative Director
Sends daily and weekly End of Report to the Night Shift Floor Manager regarding projects that he/she is assisting with.
At least 1 year BPO Voice Account experience
Excellent communication skills with a neutral accent
Experience working for a US client
Knowledge in HTML, WordPress, and Salesforce are plus factors
Detail oriented, highly disciplined, alert, systematic, honest and trustworthy, personable and approachable.
Willing to work
Monday - Friday from 11:00 p.m. - 8 a.m., with a shift that ends 8 a.m. Saturday.