We love awesome
people who do awesome work
Is your game on?
come be part of our team today!
Provides top-notch customer service and web consultations
Effectively handles customer queries and issues in relation to company products and services through phone, email and/or chat support
Gathers information about customer issues and references a knowledge base of answers to address and/or escalate issues appropriately
Identifies problems, needs and requirements as part of offering solutions and suggestions to enhance client websites
Documents issues for production team and efficiently follows up on tasks to ensure completion on due dates
Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget
Must be well-organized, self-directed and able to multi-task, understanding the importance of detailed professional-quality work
Great analytical and innovative problem solving skills
1 year experience in Web Consultation
Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
Background in handling internet-related products such as web hosting and web design
Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
Must be able to work
Monday - Friday from 9:00 p.m. - 6 a.m., with a shift that ends 6 a.m. Saturday.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)